Reservations

DEDICATED EMAIL MANAGEMENT

Creation and/or management of a dedicated email (Reservation@) as a centralized Reservation Department.

DIRECT CALL CENTER IMPLEMENTATION

Setting up a direct call center at AGHC with shared procedures.

OPERATIONAL MANAGEMENT

Handling quotes and bookings for series, groups, and individuals using the property’s software systems: PMS, CRS, CM, BE, and Quote Module.

FRONT OFFICE SUPPORT

Assisting front office staff via the call center to resolve operational needs.

CLIENT ASSISTANCE

Supporting clients with room up-selling and cross-selling of ancillary services.

REVENUE COLLABORATION

Working closely with the revenue department to optimize availability and dynamic pricing based on OTB and historical data.

OVERBOOKING PROCEDURE

Creating procedures for overbooking, selecting suitable properties, and assisting front office staff with guest rebooking.